Privacy policy

Last Updated: June 2026

Introduction

This Privacy Policy explains how Veluxa ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you use our website, we may collect the following types of information:

Information You Provide

Name
Billing address
Shipping address
Email address
Telephone number
Payment information
Order details
Customer service communications

Information Collected Automatically

IP address
Browser type
Device information
Website usage data
Cookies and similar technologies

How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide customer support
Communicate about orders and deliveries
Prevent fraud and unauthorized transactions
Improve our website and services
Comply with legal obligations
Send marketing communications where permitted by law

Payment Processing

Payments are processed through secure third-party payment providers. We do not store complete payment card details on our servers.

Sharing Your Information

We may share your information with:

Payment processors
Shipping and logistics providers
Website hosting and technology providers
Professional advisers and legal authorities when required by law

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to:

Enable website functionality
Remember user preferences
Analyze website traffic
Improve user experience

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer service
Meet legal, tax, and accounting requirements
Resolve disputes and enforce agreements

Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing activities
Request data portability
Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be processed and stored in countries other than your country of residence. We take reasonable steps to ensure that such transfers comply with applicable data protection laws.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing any personal information.